Contact information

Last updated: 13 August 2026

1. About Mapworld

Mapworld is an Australian-owned specialist map retailer supplying maps, charts, globes, flags, compasses, navigational products and related services to customers throughout Australia and internationally.

Mapworld is operated by O'Keeffe Enterprises as Trustee for The MAPWORLD Trust, trading as MAPWORLD.

Further ownership information is available in Mapworld’s Statement of Ownership.

2. Main Contact Details

For general enquiries, product assistance and information about Mapworld:

Customers are welcome to email at any time. Telephone and email enquiries are attended to during normal business hours.

3. Online Orders, Shipping and Returns

For questions about an online order, payment, dispatch, tracking, delivery, return, refund, damaged parcel or incorrectly supplied item, contact:

Email: orders@mapworld.com.au
Telephone: 1300 795 697

Please include your order number and the name used to place the order. For damaged or faulty products, include a brief description and clear photographs where relevant.

Before returning an item, please review our Refund Policy and contact us for return instructions. Delivery information is available in our Shipping Policy.

4. Mapworld Shop and Collection Address

Mapworld’s shop, order-processing and production address is:

Mapworld
Unit 2/14 Whyalla Street
Willetton WA 6155
Western Australia
Australia

Local collection may be available when offered at checkout or arranged in advance. Please wait until Mapworld confirms that your order is ready before attending to collect it.

5. Opening Hours

Mapworld’s published shop hours are shown in Australian Western Standard Time (AWST):

Opening hours may vary on Western Australian public holidays or because of operational requirements. If making a special journey, please telephone or check the current Contact Mapworld page before attending.

The online store remains available outside these hours, subject to maintenance and service availability. Orders and enquiries received outside business hours will be attended to as soon as practicable.

6. New South Wales Contact Numbers

Mapworld also publishes the following New South Wales contact details:

Telephone: (02) 9261 3601
Fax: (02) 9261 2640

For the fastest assistance with an online order, please use orders@mapworld.com.au or telephone 1300 795 697.

7. Privacy Enquiries

For requests concerning access to personal information, correction, deletion or a privacy complaint, contact:

Christopher O’Keeffe
Email: chris.okeeffe@mapworld.com.au

Information about how Mapworld collects, uses, stores and discloses personal information is available in our Privacy Policy.

8. Business and Supplier Enquiries

For wholesale, publisher, supplier, government, education, corporate, custom-printing or other business enquiries, contact info@mapworld.com.au or telephone 1300 795 697.

Please include a clear description of the enquiry, relevant quantities, required sizes or finishes and any delivery deadline. This will help us direct the request and provide an accurate response.

9. Communicating with Mapworld

When contacting Mapworld about an existing order, please provide:

• Your order number.

• The purchaser’s name and email address.

• The delivery postcode.

• A brief description of the assistance required.

Please do not send complete credit card details, account passwords or other unnecessary sensitive information by email. Mapworld will never ask you to provide a complete payment-card number by ordinary email.

We aim to respond as soon as practicable. Response times may be longer during weekends, public holidays, peak trading periods or when an enquiry requires information from a carrier, supplier or publisher.

10. Official Mapworld Website

The official Australian Mapworld website is mapworld.com.au. Mapworld is not affiliated with similarly named websites using other domain extensions.

If you are uncertain whether a communication or website is genuinely connected with Mapworld, do not provide payment or personal information. Contact us through the telephone number, email address or website link published on this page.

11. Related Policies

The following documents form part of Mapworld’s online store information:

• Terms of Service

• Refund Policy

• Shipping Policy

• Privacy Policy

12. Changes to this Information

Mapworld may update this contact information when telephone numbers, email addresses, opening hours, locations or business details change. The updated version will be published on our website with a revised “Last updated” date.