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FAQS
| Question | Answer |
|---|---|
| What forms of payment does MAPWORLD accept? | MAPWORLD online accepts PayPal, Afterpay, American Express, Visa, and MasterCard. If you would like to pay via Direct Deposit, please contact us on 1300 795 697 and our team will be happy to assist. |
| Does MAPWORLD sell maps of places outside Australia? | Yes. MAPWORLD stocks a wide range of international maps, along with travel guides and accessories to support travel and exploration worldwide. |
| What GPS brands and software does MAPWORLD stock? | MAPWORLD is a Premium HEMA Navigator Dealer, specialising in high-quality GPS products designed for the off-road and touring market, backed by expert advice and service. |
| I can’t find what I’m looking for on your website. Can I place a special order? | Absolutely. MAPWORLD is happy to help source specialised or hard-to-find products. Simply phone or email our store, and our friendly team will assist. |
| Does MAPWORLD offer Lay-By? | Yes. We offer Lay-By on items over $100, for up to 3 months. |
| What is MAPWORLD’s refund policy? | If you receive a damaged, faulty, or incorrect item, MAPWORLD will offer your choice of a refund, repair, or replacement within 90 days of purchase. If a return is required, return freight is covered by MAPWORLD. |
| How long do online orders take to arrive? | In-stock items are usually dispatched within 1 business day. Please allow 2–7 working days after dispatch for standard delivery. Tracked / Express Post typically arrives in 2–3 working days. If an item is unavailable, we’ll contact you with updated timing. |
| Can I buy a MAPWORLD gift voucher? | Yes. MAPWORLD gift vouchers are available for any value and make an ideal gift for travellers, educators, and geography enthusiasts. |
| How do I set up a corporate account? | Corporate accounts are available for customers spending over $5,000 per year. Simply send us your company details (ABN, contact name, phone, and email). Orders can then be placed via Purchase Order, with prompt dispatch. |
| Can MAPWORLD create a custom map for my courier or service region? | Yes. We produce custom street-level and regional maps tailored to your territory. Options include street listings, radius rings, shaded service areas, custom sizing, and optional lamination, framing, or hang rails. |
| How are flat maps shipped? | Flat maps are carefully rolled and packed in strong protective tubes to ensure they arrive safely and in excellent condition. |