We are committed to getting your order to you as quickly as possible, using a delivery provider who is both trackable and secure. That is why we use Australia Post's eParcel system for our parcels, as it allows both you and us to track the progress of the order whilst in transit as well as being a secure delivery method requiring a signature upon delivery.
If for any reason you do not wish to sign for your parcel or would like the parcel left in a particular location on your property, you are welcome to make these requirements known to us in the special instructions section prior to checkout.
In order to keep the cost of shipping down we are unable to track individual envelopes, however, they typically arrive within 3 - 5 working days by Australia Post.
Flat Rate Shipping:
For orders under $50 within Australia we have a flat rate of $5.00, this we hope will hopefully make it easier for you to work out the total cost of an order before reaching the checkout.
Every order over $50 is shipped to you at no charge Australia wide. Unfortunately, we do not offer free shipping to our international customers at this time.
We offer Australia Post Express Shipping as an option at checkout and if you select this option we ensure that we will use this service or if the item is oversized Startrack's Overnight service.
Please be aware however that Express Shipping is not a guarantee of next day delivery as Australia Posts' delivery times are highly dependent upon your address. It is our experience that the closer you live to a capital city then the faster will be the delivery time for Express Shipping, however, if you are more rural then we find that it will tend to increase the shipping time by a couple of days.
Orders placed before 12:00 pm Mon-Fri AEST are shipped the same day providing the stock is available. If you order multiple items and we are out of stock of any of your items we will contact you to offer an alternative or if you are prepared to wait we will ship all of the items we have in stock and then send the remainder as soon as they become available at no extra charge.
All orders (excluding maps over 1.05 meters) are shipped via Australia Post. Most Australia Post shipments will arrive within 4 business days (excluding weekends and public holidays) after being picked up, some regional areas, however, may take extra time.
If Signature Not Required:
If there is no one at the address or if no one is able to receive the order, a calling card will be left for you to collect the order from your local Post Office.
For further delivery enquiries please email firstname.lastname@example.org