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Flat Rate Shipping:
For orders under $50 within Australia we have a flat rate of $5.00, this we hope will hopefully make it easier for you to work out the total cost of an order before reaching the checkout. In order to keep the cost of shipping down we are unable to track individual envelopes, however they typically arrive within 3 - 5 working days by Australia Post.
Tracking your order:
For parcels we have chosen Australia Post's eParcel service as our preferred freight carrier to ensure that your parcel is able to be tracked whilst in transit.
The eParcel system will send you a series of e-mails during the progression of your parcels journey so you know where it is and when to expect its arrival.
We are also able to conduct a detailed search using Australia Posts' tracking systems to track an order at any time.
Securing your order:
The eParcel system also provides security, as you or an authorised person is required to physically receive the parcel and to sign for it.
If you are not able to be present to sign for your parcel we are able to forego the signature requirement and to direct the driver to leave it in a location of your choosing.
If this is something you require please specify in the "Order Notes" which you will find in your shopping cart prior to checkout.
If you have any queries about eParcel please contact email@example.com.