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FAQS

Question Answer
SHOPPING & PAYMENT
What payment methods does Mapworld accept? We accept Visa, Mastercard, American Express, PayPal, and Afterpay. All transactions are processed securely through eWay, a PCI-compliant payment gateway. We also support fast checkout via Shopify's Shop Pay platform. To pay by Direct Deposit, please contact us on 1300 795 697 and our team will be happy to assist. 
Does Mapworld offer Afterpay? Yes. Afterpay is available on eligible orders, letting you split your purchase into four fortnightly payments at no extra cost. Simply select Afterpay at checkout.
Is it safe to shop online with Mapworld? Yes. All payments are processed through eWay, a PCI-compliant payment gateway. Your card details are never stored on our servers.
SHIPPING & DELIVERY
How much does shipping cost? Standard shipping is $7 Australia-wide. Orders over $75 qualify for free standard shipping. Express Post is also available at checkout for an additional charge.
How long does delivery take? Standard orders are typically delivered within 2–7 business days depending on your location. Express Post orders generally arrive within 1–3 business days.
Do you ship internationally? Yes. We ship to most countries worldwide. International shipping costs range from $35 to $350 depending on the weight and dimensions of your order — the exact cost will be calculated at checkout. Please note that in rare cases where shipping to a destination becomes cost-prohibitive due to tariff changes or customs restrictions, we will contact you and arrange a full refund.
How are large maps shipped? Large flat maps such as wall maps and posters are rolled and shipped in protective tubes to prevent damage in transit. Some oversized items may incur additional postage, which will be shown at checkout.
RETURNS & REFUNDS
What is Mapworld's returns policy? We accept returns within 90 days of purchase for items that are unused and in their original condition. If you receive a damaged or incorrect item, please contact us, and we'll arrange a replacement or refund promptly.
What if my map arrives damaged? Please contact us as soon as possible with a photo of the damage. We'll arrange a replacement or full refund — whichever you prefer.
ORDERS & ACCOUNTS
Can I set up a corporate account? Yes. Organisations spending $5,000 or more per year can apply for a corporate account and order via Purchase Order. Contact us to discuss your requirements and set up an account.
Do you sell gift vouchers? Yes. Mapworld gift vouchers are available online and make an ideal gift for travellers, hikers, sailors, and anyone with a passion for maps. Purchase a gift voucher here.
Can you source maps that aren't listed on your website? Often yes. We have access to a wide range of maps beyond what's listed online. If you're looking for something specific, contact us and we'll do our best to source it for you.
PRODUCTS
Does Mapworld have a physical store? Yes. Our Perth shopfront is located at Unit 2 / 14 Whyalla Street, Willetton. You're welcome to visit us in store to browse our range.
Do you stock maps of countries outside Australia? Yes. We stock a wide range of international maps, including country maps, regional maps, city maps, and world maps. Browse our International collection for the full range.
Are your topographic maps compatible with GPS devices? Yes. Our Australian and New Zealand topographic maps are compatible with GPS devices. These are paper maps printed with standard grid coordinates that can be used alongside any GPS unit for navigation.
What topographic maps do you stock? We stock the full range of Geoscience Australia, New South Wales, and Queensland topographic map series, including 1:10,000, 1:25,000, 1:50,000, 1:100,000, 1:250,000, and 1:1,000,000 scale maps. These are the standard topo maps used by bushwalkers, emergency services, and surveyors.
What maps do you recommend for 4WD and off-road touring? Hema maps are the gold standard for 4WD and outback travel in Australia. We stock Hema's full range of touring maps, road atlases, and state-by-state guides. For remote travel, we recommend pairing a Hema atlas with a detailed state or regional map.
What's the difference between a laminated and a paper wall map? Paper wall maps are archival-grade and suitable for framing or light use. Laminated maps have a durable, wipe-clean surface that resists moisture and tearing — ideal for offices, classrooms, and frequently handled displays. They are fully encapsulated between 80 or 100-micron laminates. We also offer museum-quality canvas and framed options on selected maps.
What sizes do wall maps come in? Wall map sizes vary by product and publisher. Common sizes range from around 70×100cm up to 200×140cm for large format options. Exact dimensions are listed on each product page. If you need a specific size, contact us and we'll advise on the best option.
Do you sell nautical charts? Yes. We stock Australian coastal charts, chart kits, and marine navigation accessories. Browse our Nautical collection for the full range. Our charts are fully corrected to be current at the time of purchase.
Do you sell flags? Yes. We stock national flags from virtually every country in the world, as well as Australian state flags, the Aboriginal flag, the Torres Strait Islander flag, and a range of specialty flags. Flags are available in multiple sizes. Our flags are Australian-made to the highest quality standard, suitable for government and first-class sporting use.
Do you sell globes? Yes. We stock a range of decorative and educational globes suitable for home, office, and classroom use, including Replogle Globes — the world's oldest handcrafted globe brand — and Atmosphere Globes, beautiful illuminated globes made in Italy.
Can you produce a custom map? Yes. We offer custom map printing for business and commercial purposes, including courier delivery regions, franchise territories, real estate zones, and street-level service areas. Contact us to discuss your requirements, preferred scale, and finish options.